Terms of service

SafeHex helps people in Bangladesh respond to cyber incidents: account takeovers, intimate-image abuse, impersonation, online fraud and harassment. Resolving your case is free.

We work hard on every case but cannot guarantee an outcome — some steps depend on platforms, banks or the police.

You must be the person affected, or their guardian or authorised representative, and the information you give must be true. False reports or attempts to use SafeHex against someone else will be closed and may be reported.

Cases involving anyone under 18 are routed to child-protection services (1098).

The forensic case file costs ৳500, paid by bKash after your case is resolved. Tips ("coffee for the team") are entirely optional. Paying never changes the priority or care your case receives.

If a payment cannot be matched to our statement we will ask you to re-check the Transaction ID. Refund requests: contact us within 7 days.

If you or someone else is in danger, call 999 first. SafeHex does not give legal advice; the case file is a technical record you can give to the police or a lawyer.